RETURN OF PRODUCTS AT MumsBerry

It can sometimes happen that your order did not meet your expectations. No problem! At MumsBerry it’s possible now to return your order free-of-charge. If you would like to return your product(s), we would like to ask you to complete the following steps: 

STEP 1:

  • a. Pack unused and undamaged products in their original undamaged package and put them in a sturdy post box.
  • b. You can return your products within 14 days from the receipt of your order.  

STEP 2:

  • c. Fill in this form and indicate which product you want to return and what is the reason of the return.
  • d. Add this form together with a (copy of) packing slip into the shipment and send to our 'antwoordnummer' address, which is free of charge. You will find it at the back of your packing list. If you do not have the packing list anymore, please send us an e-mail to info(at)mumsberry.nl so that we can provide you with the free-of-charge return address.
  • e. Returns from out of The Netherlands: unfortunately, the ‘antwoordnummer’ address cannot be used by our clients from out of the country. If you want to return your order from out of The Netherlands (e.g. Belgium), please send the package to the following address: MumsBerry Retouren, Schoterhoek 2, 2441LD Nieuwveen, The Netherlands. Please note that unfortunately for now we cannot offer a free return service to our clients from outside The Netherlands.

STEP 3:

  • f. If the returned goods are in order, we will send back the amount due within 14 days from the receipt of your return shipment.  

PLEASE NOTE THAT:

  • 1. A product can be tried on.
  • 2. If a product to be returned is worn or damaged, or if it does not have the original label / packaging, we cannot take it back.
  • 3. If you would like to receive another size or color, please make a new order on our website: www.mumsberry.nl

Name od product

Product no.

Reason of return (1 to 8)

 

 

 

 

 

 

 

 

 

 

1. Too big2. Too small3. Damaged4. Wrong product
5. Not according to expectations6. Different than on photos7. Delivered too late8. Other reason (please mention)

DO NOT FORGET TO FILL IN THIS FORM AND SEND IT WITH YOUR RETURN SHIPMENT!